Refund policy

Return & Refund Policy

Last updated: September 10, 2025

We hope you love your purchase from The Rooted Home, but if something isn’t quite right, we’re here to help. Please review the details below to understand our return and refund process.

Return Window

You have 14 days from the date you receive your order to request a return. After 14 days, we’re unable to accept returns.

Eligibility

To be eligible for a return:

• Items must be unused, unworn, and unwashed.
• All original tags must be attached.
• Items must be returned in their original packaging.
• A receipt or proof of purchase is required.

Any item sent back to us without prior return authorization will not be accepted.

How to Start a Return

To begin the return process, email us at support@therootedhomestore.com with the following:

• Your order number
• The item(s) you’d like to return
• The reason for your return

Once approved, we’ll provide you with instructions for sending your item back.

Return Address
The Rooted Home
Attn: Returns Department
3101 W Sunflower Ave
P.O. Box 25571
Santa Ana, CA 92799-0100

Return Shipping

• Customers are responsible for all return shipping costs.
• You may choose your preferred carrier or request a prepaid label from us.
• If you use our prepaid label, the cost of return shipping will be deducted from your refund.

Restocking Fee

All approved returns are subject to a 15% restocking fee, deducted from the total refund amount.

This fee does not apply if your item arrives defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@therootedhomestore.com with photos. We’ll evaluate the issue and make it right.

Final Sale Items

The following items cannot be returned or exchanged:

• Items in our Rooted Deals collection
• Items in our Seasonal Selections collection
• Gift cards

Exchanges

The fastest way to get the item you want is to return your original item. Once your return is approved and processed, place a new order for your preferred product.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund has been approved. If approved:

• Refunds are issued to your original payment method.
• Please allow up to 10 business days for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@therootedhomestore.com.

Questions

If you need help or have questions about our return and refund process, email us anytime at support@therootedhomestore.com.